Front Desk / Receptionist

Front Desk Receptionist – For Overnights and Weekends

Job description/Overview

Veterinary Surgical Center of Long Island (“VSCLI”) is seeking a Front Desk Receptionist to join our Team. We are hiring for primarily NIGHTS, OVERNIGHT and WEEKEND shifts in our hospital.

VSCLI is a Specialty Referral Practice and a 24-Hour Emergency Care Hospital in Huntington, NY. Our brand-new 10,000 square-foot state-of-the-art hospital opened its doors in May 2024. VSCLI’s specialty services include: Emergency, Surgery, and Diagnostics. VSCLI is seeking a Receptionist to join our Team, and assist us in rapidly growing our specialty referral practice and 24-hour emergency hospital.

VSCLI is looking for an experienced Receptionist who thrives in a fast-paced environment. The ideal candidate must be professional, compassionate, dedicated, enthusiastic, conscientious, positive, motivated, and communicates well with colleagues, staff, and clients. In addition, since our Receptionist will be taking payments from our clients, handling credit cards, debit cards, cash, and personal information, it is critical that this individual be both honest and trustworthy.

VSCLI is seeking a Receptionist who will greet our clients warmly and make them feel welcomed and comfortable. The Receptionist must be able to recognize the client’s needs and do their best to understand them and make them feel like they are being understood and respected. We depend on the Receptionist to make a good first impression on our clients that lasts until they leave. Kindness and respect, along with teamwork and commitment to excellence throughout our organization will contribute to a positive experience for the client. The ideal candidate will have the opportunity to join a collaborative and dedicated group that receives cases from a loyal referral community that desires the best care for the patient. Not only does VSCLI desire the best care for the patient, we also are focused on a healthy environment for our staff so that each member of our Team may achieve professional fulfillment and personal happiness.

VSCLI is privately owned and strives to be the country’s premier surgical and emergency care hospital. We are progressive, team-oriented, and practice high-quality surgery, medicine, communication, and compassionate patient care. Our state-of-the-art hospital is equipped with a Canon 128 slice CT, Magnetic Resonance Imaging, 2 digital radiology rooms, ultrasound, laboratory, and Snyder oxygen cage.

Duties & Responsibilities

Greeting clients and patients in a friendly, kind, and respectful manner
Answering phone calls in a friendly, kind, and respectful manner. Also, directing clients to appropriate departments as well as giving approved advice and options for issues and problems.
Scheduling – Making client appointments as well as confirming appointments. This includes making sure the appointments flow easily and the doctor as well as staff will have enough down time for lunch and or breaks as scheduled.
Cleaning in Reception – must keep the lobby and reception area clean for clients
Taking messages for doctors and staff
Computer data entry of patients and referral records
Record updating
Processing incoming patients
Processing invoices and payments
Recognize and meet client needs.
Make pets feel welcomed.
Recognize severe/serious cases in need of immediate attention.
Keep animals isolated from others when necessary.
Perform opening procedures such as turning computers on, retrieving messages, returning phone calls, knowing appointments and surgery schedules.
Making sure Telephone numbers, addresses, and contacts are accurate in our systems.
Preparing patient charts for technicians and doctors.
Keeping all lab work tests and make information that is needed for appointments available to the Doctors so that they can relay the information to our clients.
Keeping desk and reception area neat and organized, making sure all forms, paper work files, available for the Doctors, veterinary technicians and veterinary assistants as needed.
Collecting fees for services, print out sales slips/receipts, and discharging patients.
Doing daily receipts and collections reconciliations daily.
Handling referral letters and mailing to client’s regular veterinarian.

Position Knowledge & Skill Requirements

Reports to Practice Manager
Basic typing skills, thoroughness and neatness.
Scheduling appointments for multiple specialty departments
Answer phone calls, which may involve answering questions
Handle incoming and outgoing mail, email, and faxes.
Update and file patient charts.
Enter data into a computerized program.
Process credit card payments

Position Qualifications

2 Years of Experience
High School Diploma (or equivalent) or above
Excellent customer service and communication skills.
Excellent phone etiquette and skills, including transfers, paging, putting calls on hold, directing calls to voicemails and taking messages down.
Computer skills.
Demonstrate excellent interaction skills with clients and animals in the reception area.
Ability to work in a team-oriented environment and to take/execute directions.

More About Us

VSCLI is located in the beautiful town of Huntington, NY. We are on the north shore of Long Island in a harbor town, rich with outdoor activities and delicious culturally diverse restaurants. Huntington is an amazing place to live and work. Within our town, are parks, museums, theater, fine dining, public library, schools, the harbor, golfing courses, and stores for all needs. We are 60 minutes from New York City by car or the Long Island Rail Road.

VSCLI is seeking the very best veterinary practitioners to staff our new hospital in all positions. VSCLI’s mission of delivering the best surgical and emergency care to its patients will be realized by assembling a Team who uphold its core values of Excellence, Integrity, Professionalism and Teamwork.

VSCLI offers a competitive salary and benefits which include: health insurance (medical, dental, and vision), 401K, and paid time off.

VSCLI is an equal opportunity employer and a drug-free workplace.

Interested candidates should email their resume and cover letter to career@vscli.com and include the desired position title in the email subject line.

Job Type: Full-time

Benefits:

401(K) Plan
Health insurance
Dental insurance
Vision insurance
Employee discount
Paid time off

Schedule: 12 hour shifts available

Work Location: In-person only

Apply Now